Situation
The client is a South Florida–based health and wellness brand selling supplements and wellness consumables through Amazon and their own Shopify store. They had been routing FBA inbound through a generalist warehouse that wasn't built for marketplace prep — small mistakes on FNSKU label placement and suffocation-warning sizing kept showing up at the Amazon receive desk, and inbound shipments were sitting longer in queue than the team wanted. They reached out to us in early 2026 looking for a prep partner with documented SOPs and a written rate card before any inventory moved.
For privacy, this case study refers to the brand by category rather than name; the client has reviewed the operational details below and approved this anonymized write-up.
What they needed
The brand's ask was small but specific. They wanted:
- A written scope and rate card up front — so they could compare it line-for-line against what they were already paying.
- Tight FBA prep discipline — FNSKU labeling done to spec the first time, with quality-control photos on file for each inbound batch.
- A monthly inventory reconciliation they could share with finance, not a "request a report" workflow.
- Receiving capacity for pallet shipments from a domestic supplier, with email confirmation on arrival rather than a phone call after the fact.
They also wanted the option to scale into kitting and bundle SKUs for promotions later, without renegotiating the master agreement.
What we did
We held a 15-minute scoping call to capture monthly volume, SKU count, marketplace channels, and packaging constraints. The next morning the client had a written Schedule A in their inbox quoting the same à la carte rates we publish on our Services page — pallet storage, standard pallet receiving, FNSKU labeling per unit, packing per order, and per-SKU monthly inventory management. They signed it that week.
Onboarding ran across two weeks:
- Days 1–3. SKU master loaded into the WMS with FNSKU, supplier carton dimensions, units per case, lot/expiration handling rules, and any compliance notes (suffocation warnings, expiration formatting, lot tracking).
- Days 4–7. First inbound pallet received with a photo-documented receiving report; quantities cross-checked against the supplier's packing list; any short-count flagged in writing the same day.
- Days 8–10. A small test batch was labeled, prepped, and shipped to a single Amazon FC. We held the rest of the inbound until the FC confirmed clean check-in.
- Days 11–14. First monthly inventory reconciliation pushed to the client, then the rest of the receiving was processed into outbound shipments on the cadence the client requested.
We moved the FNSKU label quality-control step to receiving rather than packing — checking labels against the FNSKU master at the same moment we count the cartons, instead of catching it later when the unit is already in a poly bag. That single change is what eliminated most of the label-rework calls.
How it runs now
The client ships pallet quantities of supplements to our facility on a monthly cadence. Each inbound generates a receiving report with photos and a unit count within one business day. We label, polybag where required by the SKU SOP, box to Amazon's carton rules, and dispatch to Amazon FCs on a weekly schedule.
Their reporting cycle is simple: storage is billed monthly in advance, fulfillment and handling in arrears, Net 30 — same terms as our published rate card. They receive a monthly inventory snapshot with on-hand counts by SKU, plus the cycle-count results, before each invoice.
For a brand whose growth comes from product velocity, not warehouse operations, this is the right shape: predictable per-unit cost, a documented SOP per SKU, and a partner who picks up the phone when something is off. If you're scoping the same kind of move, our published rate card is the same Schedule A this client signed — start there, then send us volume and we'll quote against it.