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Now onboarding U.S. sellers — 5 spots left this yearStandard receive-to-outbound turn 24–72 hrsMonth-to-month, no setup feesMarketplace-compliant FBA & Walmart WFS prepReal-time WMS inventory visibilityRate card published — pallet storage from $18/mo
Now onboarding U.S. sellers — 5 spots left this yearStandard receive-to-outbound turn 24–72 hrsMonth-to-month, no setup feesMarketplace-compliant FBA & Walmart WFS prepReal-time WMS inventory visibilityRate card published — pallet storage from $18/mo
SunPort Prep CenterSunPort

Case study · Botanical supplements brand (anonymized)

Setting up à la carte fulfillment for a Wyoming-incorporated botanical supplements brand

A botanical-supplements brand consolidating inbound and outbound through one South Florida partner. We signed a Schedule A rate card on 04/08/2026 and onboarded against the standard à la carte menu — no setup fees, monthly minimum quoted up front.

Situation

The client is a Wyoming-incorporated botanical supplements brand selling across Amazon, their own e-commerce site, and selective wholesale channels. They had been juggling two regional partners — one for receiving and labeling, another for storage and outbound — and were looking to consolidate the work into a single South Florida operation with one rate sheet, one contact, and one invoice.

The brand is described by category here per the client's preference; the agreement itself, signed 04/08/2026, names both parties.

What they needed

Their scoping call surfaced four constraints that mattered more than headline pricing:

  • One signed agreement that covered receiving, storage, prep, pick-and-pack, shipping handling, eco packaging, inventory management, and labor — without separate addenda for each.
  • A published unit-rate menu they could budget against, rather than a quote that varied each month.
  • Clean storage SOPs — they care about provenance and packaging, including the option for recyclable boxes, eco void fill, and compostable mailers on outbound where it makes sense.
  • Predictable billing cadence: monthly statements, Net 30, with storage in advance and fulfillment in arrears so cash flow lines up with how their channel mix actually pays.

They had also been burned by a previous operator on "minimum monthly" surprises and wanted that number stated up front.

What we did

We sent the standard Warehouse Services Agreement with our published Schedule A for review on a Friday and held the signing call the following Wednesday. Both parties countersigned 04/08/2026. No bespoke rate negotiation — the brand chose to sign at the same à la carte rates we publish on the Services page.

What that schedule covers, end-to-end:

  • Storage — pallet storage at $18 per pallet per month, oversized pallets at $30, plus bin and shelf options for slower-moving SKUs.
  • Receiving — standard pallet receiving at $10 per pallet, with palletization, barcode check, and inventory entry included. Floor-loaded container receiving at $350 if it's a sea-freight inbound. Small-parcel receiving at $2 per package for sample lots.
  • Pick and pack — $3.50 first item, $0.40 each additional, $1.50 per order packed.
  • Shipping handling — $1.50 per parcel, $15 per LTL pallet, $50 per full truckload. Carrier rates (UPS, FedEx, USPS, LTL) pass through at cost.
  • Inventory management — $2 per SKU per month for managed inventory, $2 per SKU for a cycle count, $50 per hour for a full audit when the client wants one.
  • Special services — kitting and assembly at $1.50 per unit, labeling at $0.30 per unit, returns processing at $4 per return.
  • Eco packaging materials — recyclable box at $1.20, eco void fill at $0.25 per order, compostable mailer at $0.80, available on request per order.
  • Labor — $35 per hour for warehouse labor, $45 per hour for forklift service when the scope is hourly rather than per-unit.

The monthly minimum was stated in the schedule itself ($500–$1,000 depending on volume), and the brand acknowledged a 30-day written-notice clause for any rate adjustments. Liability cap is the lesser of the actual value of the goods or $10,000 per occurrence, with the client maintaining its own insurance on stored inventory.

How it runs now

Inbound arrives monthly. We receive each shipment against the supplier's packing list, generate a receiving report with photo documentation, and stow into pallet storage. Outbound runs on the brand's order feed — Amazon FBA inbound shipments on a weekly cadence; DTC parcels picked, packed, and dispatched daily on UPS and USPS lanes; LTL when retail-channel volume calls for it.

Eco packaging is enabled per order. The default is recyclable boxes and eco void fill; compostable mailers are pulled on the SKUs the brand has tagged for sustainable shipping. The brand's customer-facing claims around packaging now have an operational receipt behind them.

Reporting is plain: monthly inventory statement, cycle-count log, and a single invoice with storage in advance and fulfillment in arrears. Payment terms are Net 30 from invoice date, with late-payment interest at 1.5% per month stated in section 4.3 of the agreement — standard, nothing surprising on either side.

If you're scoping a similar consolidation, the Schedule A on our Services page is the same document this client signed against. Volumes above the standard SKU footprint get a custom card after a short call — send us your channels and monthly receive cadence and we'll quote against the public rates.

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